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COVID19 FAQ & Official Response

Official response to coronavirus threat.

 

Dear Customers,

because of questions about our work, we are letting you know that we are working normally. We have increased safety of our staff. Because of the COVID-19 crisis, we have opted for greater security and a changed way of sending shipments.

If you've placed an online order with us recently or If you are considering placing an order with us, we will continue to work as hard as we can to get packages to you as soon as possible. However, the packages will go out 2 times per week only.

If you have kite gear to repair please don't come here personally, send it to us.

If you are living on affected areas, where national delivery is an issue, we advise you to use DHL shipping.

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Update 24.3.2020 - our national post is limiting shipments of all economy shipments outside our country. We temporarly removed economy shipments from shipping options. We're advising you to choose DHL for shipping. Please note that delivery make take a bit longer time than usual.

Update 10.4.2020 - our national post has opened some routes  outside our country, mostly EU shipments (except Spain & Greece), plus Canada and China. Please note that deliveries may take a bit longer time to deliver than usual. We're still advising you to choose DHL instead.

Update 24.4.2020 - our national post has opened some more routes outside our country, now to Ireland, Turkey, Israel, Hong Kong, Japan, S.Korea, India.

Update 29.5.2020 - our national post has opened some more routes outside our country, now to USA, Mexico, Russia, Cyprus and some others.

Update 1.6.2020 - our national post has opened some more routes outside our country, now to Iceland, and STOPPED shipments to UK.

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Please note that deliveries may take a bit longer time to deliver than usual. We're still advising you to choose DHL shipments instead economy.

 

This changed way of work is in effect until further notice.

 

We love you, and your continued support of our brand and products.

 

Please stay safe and vigilant out there!

Team Dr.Tuba

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