Contact This Retailer

Official response to coronavirus threat.

Dear Customers,

great news - we are re-opened after corona situation in our house!

We are working around the clock to get back on track ans ship out all of your orders out as soon as possible. All orders are processed in first in first out manner. Please understand on some delays in processing of your order. You will be notified about progress on your order.

Note that line and repair service is still closed.

We wish to thank you for your cooperation and especially for your patience in these harsh times for us!

Thank you & stay healthy,

Gigi, Andreja & Dr.Tuba Team

 ---

Update 20.9.2021 - due to recent new & highly questionable goverment rules about entering public places, including post offices, we decided that all ECONOMY shipments will go out 1x a week only, on friday's. DHL deliveries are not affected and go out on daily basis.

Update 18.2.2021 - economy shipments to UK are available again. Note that all shipments actual shipping times are heavily affected, including DHL's. DHL shipments will unfortunately came to you 2-4 days later than usual 1-2 days EU delivery time. Thank you for your understanding & stay safe!

Update 4.1.2021 - due to increased covid threat all economy shipments to UK are suspended. Currently the only way to receive goods to UK is by using DHL EXPRESS service. Thank you for your understanding & stay safe!

Update 17.10.2020 -  our national post has opened some more routes outside our country, now to New Zealand, Singapore and few other countires. HOWEVER, economy deliveries are heavily affected, there are several delays in delivering worldwide. If you are waiting for the shipment contact local post office with tracking number you got and ask on whereabouts. Check also your national tracking system as there might be more informations about your shipment. We strongly advise against usage of economy option as shipments are NOT insured against damage, loss, or late delivery (read NO refund if you don't receive it!). We recommend DHL only, as it's much faster & much safer option.

Older news, but may be still valid:

Update 24.3.2020 - our national post is limiting shipments of all economy shipments outside our country. We temporarly removed economy shipments from shipping options. We're advising you to choose DHL for shipping. Please note that delivery make take a bit longer time than usual.

Update 10.4.2020 - our national post has opened some routes  outside our country, mostly EU shipments (except Spain & Greece), plus Canada and China. Please note that deliveries may take a bit longer time to deliver than usual. We're still advising you to choose DHL instead.

Update 24.4.2020 - our national post has opened some more routes outside our country, now to Ireland, Turkey, Israel, Hong Kong, Japan, S.Korea, India.

Update 29.5.2020 - our national post has opened some more routes outside our country, now to USA, Mexico, Russia, Cyprus and some others.

Update 1.6.2020 - our national post has opened some more routes outside our country, now to Iceland, and STOPPED shipments to UK.

Update 10.6.2020 - our national post has opened shipments to UK again.

Update 4.7.2020 - IMPORTANT! economy deliveries are heavily affected, there are several delays in delivering worldwide. If you are waiting for the shipment contact local post office with tracking number you got and ask on whereabouts. We strongly advise against usage of economy option, they are NOT insured against damage, loss, or late delivery (read NO refund if you don't receive it or it's lost or damaged!). We recommend DHL only.

---

Please note that deliveries may take a bit longer time to deliver than usual, economy shipments are affected the most, where much longer delivery times are expected.

We're advising you to choose DHL EXPRESS shipments instead economy.

This changed way of work is in effect until further notice.

We love you, and we're thankful for your continued support of our brand and products!

Please stay & ride safe!

Team Dr.Tuba